Frequently asked questions

No reservation needed: just come to the zipline during opening hours and we’ll take care of you. We open Monday to Friday from 12:00 pm and Saturdays and Sundays from 10:00 am.

If you’re coming with a large group or want to celebrate an event, message us for a quote.

The short ride costs Q100 and the full ride Q150, per person. Safety gear and the briefing before you go up are included.

The short ride takes about 15 minutes (2 lines) and the full ride about 30 minutes (4 lines, half a kilometer of flying).

Find us behind the Jardín del Gigante, in Ciudad Cayalá, zona 16. You can look us up on Waze and Google Maps.

Monday to Friday, 12:00 pm to 7:00 pm.

Saturday and Sunday, 10:00 am to 7:00 pm.

Yes, we accept cards at the zipline and at El Muro, with no surcharge.

In very heavy rain we can’t operate the zipline. If it’s light rain, we just wait for it to stop and carry on.

Yes, the maximum weight for the zipline is 300 pounds.

On the zipline we use certified equipment designed specifically for this activity. Harnesses, helmets, pulleys and cables go through rigorous quality checks and strength tests to guarantee their reliability. Vertika also follows strict safety protocols, making sure the equipment is inspected regularly and kept in top condition. These high standards give every participant a safe and exciting experience, so you can enjoy the adventure with complete confidence. Our minimum age is 3, although this really depends on the child’s height and weight.

There’s also no maximum age to enjoy the zipline; anyone can take part, as long as they don’t have a heart condition. This activity is also not recommended for pregnant women because of the possible jolts and the adrenaline involved. Beyond these precautions, we have no other restrictions, so people of all ages can enjoy the thrill and adventure of the zipline in a safe and fun way.

You don’t need any special item to enjoy the zipline; practically any clothes will do, as long as they’re comfortable and let you move freely. Sporty or casual clothes that don’t restrict your movement are recommended. If you have long hair, it needs to be tied back; if you need one, we’ll give you a hair tie. With these simple tips, everyone can enjoy the thrill of the zipline without worrying about what they’re wearing.

We work with Petzl equipment, a manufacturer specialized in gear for work at height, climbing and mountaineering. The harnesses, helmets, pulleys and carabiners we use are CE certified under the European Standards (EN) for personal protective equipment, and many are also certified by the UIAA (International Climbing and Mountaineering Federation). These certifications ensure that the zipline equipment has been rigorously tested and meets the highest safety standards worldwide.

No reservation needed: just come to El Muro during opening hours and we’ll take care of you. We open Monday to Friday from 12:00 pm and Saturdays and Sundays from 10:00 am.

If you’re coming with a large group or want to celebrate an event, message us for a quote.

Per visit: 3 climbs Q60, 6 climbs Q80, Day Pass (all day) Q120 and Vertika Pass (6 climbs + 1 full zipline ride) Q200.

To climb often: Membership Q450 (one month of unlimited access) and 8 Day Pass Q450 (8 days, no expiration). Safety gear and chalk are included.

3 climbs take about 30 minutes and 6 climbs about 60 minutes. With the Day Pass you climb as much as you can during the day.

Find us at the Jardín del CIAM, next to the inflatables park, in Ciudad Cayalá, zona 16. You can look us up on Waze and Google Maps as "El muro Vertika Cayalá".

Monday to Thursday, 12:00 pm to 7:00 pm.

Friday, 12:00 pm to 8:00 pm.

Saturday, 10:00 am to 8:00 pm.

Sunday, 10:00 am to 7:00 pm.

Yes, we accept cards at the zipline and at El Muro, with no surcharge.

In very heavy rain we can’t operate El Muro. If it’s light rain, we just wait for it to stop and carry on.

Yes, the maximum weight for climbing at El Muro is 300 pounds.

We have intro programs, private classes and specialized courses so you can learn everything from the basics to advanced techniques.

Yes, you can bring your own climbing gear. Before you use it, we’ll assess your technical skills to see which permit we can give you (Top Rope or Lead).

We also have gear available at El Muro: harnesses, top rope ropes and a limited number of climbing shoes in different sizes. All the gear we offer is free when you buy your membership or day pass.

You don’t need any special item or any previous experience to enjoy the climbing wall; practically any clothes will do, as long as they’re comfortable and let you move freely. Sporty or casual clothes that don’t restrict your movement are recommended. Closed-toe shoes are required, and climbing in a skirt or dress is not allowed. With these simple tips, everyone can enjoy the thrill of climbing without worrying about what they’re wearing.

At El Muro we use certified equipment designed specifically for this activity. Harnesses, ropes and belay devices go through rigorous quality checks and strength tests to guarantee their reliability. Vertika also follows strict safety protocols, making sure the equipment is inspected regularly and kept in top condition. These high standards give every participant a safe and exciting experience, so you can enjoy the adventure with complete confidence. Our minimum age is 3, although this really depends on the child’s height and weight.

There’s no maximum age to enjoy climbing; anyone can take part, as long as they don’t have a heart condition. This activity is also not recommended for pregnant women because of the possible jolts and the adrenaline involved. Beyond these precautions, we have no other restrictions, so people of all ages can enjoy the thrill and adventure of climbing in a safe and fun way.

We work with Petzl equipment, a manufacturer specialized in gear for work at height, climbing and mountaineering. The harnesses, helmets, pulleys and carabiners we use are CE certified under the European Standards (EN) for personal protective equipment, and many are also certified by the UIAA (International Climbing and Mountaineering Federation). These certifications ensure that El Muro equipment has been rigorously tested and meets the highest safety standards worldwide.